Privacy Policy

1. Introduction

LPlan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our waitlist or newsletter
• Contact us through our contact form
• Request a demo or customer support
• Participate in surveys or promotions

This information may include your name, email address, phone number, postal address, driving instructor licence number (if applicable), and payment information.

2.2 Usage Data

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity but may include:

• Device and browser information
• IP address and location data
• Pages viewed and time spent on pages
• Referring website or search terms
• Operating system and language preferences

2.3 Lesson and Learner Data

As a driving instructor platform, you may input learner information and lesson records into our Services. This may include learner names, progress data, lesson notes, and assessment scores. You are responsible for ensuring you have appropriate consent to input any learner data.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Services
• Process transactions and manage your account
• Send administrative information and updates
• Respond to your comments, questions, and requests
• Send marketing and promotional communications (with your consent)
• Improve our Services and develop new features
• Monitor and analyse usage trends and user behaviour
• Protect against fraudulent, unauthorised, or illegal activity

4. Legal Basis for Processing (GDPR)

If you are located in the European Union or United Kingdom, we process your personal data under the following legal bases:

• Contractual necessity: Processing necessary to fulfil our contract with you
• Legitimate interests: Processing for our legitimate business interests, provided your rights do not override these interests
• Legal obligation: Processing necessary to comply with our legal obligations
• Consent: Processing based on your explicit consent, which you may withdraw at any time

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our Services (e.g., cloud hosting, payment processing, email delivery).
• Legal Requirements: We may disclose information where required by law, court order, or governmental regulation.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

8. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Request that we limit the processing of your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services. Cookies are small data files stored on your device that help us understand how you use our Services and enable certain features.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Services may become inaccessible or not function properly.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: